Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

 

Is my payment secure?

Yes. Your payment is done through PayPal, the world’s safest checkout method.

 

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

 

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

Please check our Refund Policy page to get the detailed informations about return and refund.

 

How long it takes to send my order after I make the payment?

We will prepare and ship your order in 2 to 5 working days.  Please check our Shipping & Delivery page to get the detailed informations.

 

How long it takes to receive my order?

Please check our Shipping & Delivery page to get the detailed informations.

 

How to track my order?

You can track your package(s) directly on our website, by entering your Tracking Code HERE.

 

My tracking information is not updating, why?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

 

Can I return my item?

Please check our Refund Policy page to get the detailed informations about return and refund.

 

Do you accept wholesale orders or drop-shipping?

Yes, we do accept wholesale orders and drop shipping. Please contact us with your requirements. We would be happy to negotiate and help.

 

If I do not receive my order, what you would do?

If you do not receive within the time frame stated on our Shipping & Delivery page, please contact us with your order number, we investigate the problem with shipping company and if item be lost we completely refund the money back or we will re send the item if you are still interested in receiving it. Read our Refund Policy for more details. Thanks for your great understanding.

 

 I have other question.

Please contact us at our Contact page. We will reply in 24 hours. If for some reason we don’t (don’t worry we always reply), just send us an email again. We pride ourselves on customer satisfactions, we fix any issues as soon as possible.

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